FAQ

*FREE DELIVERY

This applies to most of our products except very large pictures which is only £18 per order.

Why I can't click buy on some product?

If there is no option  "add to cart" it's mean that the item is temporary out of stock.

Can I buy a gift voucher?

You will find the Gift Voucher Button on the top right corner of our website or click here

When you buy a gift certificate you will receive an email confirming your order and recipient with the payment details attached.

Will you accept pre-orders?

Products can be back-ordered. We will also provide an estimated date when the product will be back in stock.

Usually takes from 10 to 14 days.

Can I cancel or change my order?

We usually can do this but only before items are despatched. Please keep in mind our opening hours as we will not be able to process any cancellation requests outside of these times. We would always recommend giving us a call when you need to cancel your order as we may not be able to answer your email straight away.

If your order has already been dispatched, you will need to return all the items in the order.  The items must be in their original condition and will be inspected once we have received them before a refund can be given.

What is you returns policy?

You have 30 days from the date on which the goods were received to return any item for a full refund.

To return a product, there is no need to call or email us, just follow these simple steps:

1. Complete the return note

Sign in to your account on our website and let us know the products you are returning and choose a reason code from the list. In case you have already disposed of your return note, please print off your order confirmation or dispatch email or simply attach a note with your name, billing address details and order number so that we can identify the return.

2. Repackage your products

Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact. 

A return confirmation email will be sent to you once your return has been processed.

If your return is a large parcel please contact us as our customer service team will be able to assist you.

When will my return be processed?

Please note that returns are normally processed within 10 working days, once the returned products have been received at our warehouse.

Upon inspection of the returned product, La Galerie d'Art will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, La Galerie d'Art reserves the right not to refund the item and arrange to send the item back to you at your expense.

A return confirmation email will be sent to you once your return has been processed.

If you returned your parcel via a tracked method then please check the delivery status. If your parcel has been received back and you still have not received your confirmation email within 10 working days, please contact us with your tracking number.

Why is my promotion code not working?

La Galerie d'Art promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply to certain items or discounted items unless otherwise specified. We are unable to apply a discount after an order has been submitted.

Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.

If the item you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not been applied, please contact us with the product code of the item(s) you are trying to purchase so that we can check for you.

How can I track my order?

We offer a range of delivery methods which you are able to select during the checkout process and most of them are tracked.

You can track your order from the dispatch email confirmation or using your tracking number on our carrier's websites.

To find your tracking number please log in to your La Galerie d'Art account or click here if you ordered as a guest. 

If your order is not tracked or if you have any question, please contact us.

Track your parcel on our carrier's websites:

Royal Mail : click here

Parcelforce : click here

MyHermes: click here