General Returns Policy
If you are not happy with a product for any reason, we will be happy to refund you or send out an exchange, provided you return the item within 7 days of the dispatch date. Please note, while we are happy to provide a full refund including delivery charges, we do not refund return postage costs unless the item is faulty. Please follow the ‘Returning Your Item’ instructions below.
This applies to most of our products except very large pictures which is only £18 per order.
Condition of Returns
It is very important that any returned items are in their original condition. Please note, you have a statutory duty to take reasonable care of the goods, and keep all original labels and packaging.
We are happy to exchange your item for a different one, however, please be aware that we do not always have everything available in stock. In these instances, we will automatically issue you with a refund unless you are prepared to wait for it to be back in stock.
Please note, we do not refund your return postage costs in either instance.
We will refund any charges paid in delivering your order to you, providing you return the full order (UK orders only) within 7 days of receiving your order. Please note, we do not refund the return postage costs unless the item is faulty.
This does not affect your statutory rights.
If you need to return any goods because they are faulty, please contact firstname.lastname@example.org for further instructions, so that we can cover the return postage costs.
Returning your Item
Please attach your full details with your return(s). This will help us to process your return faster. Note that you will need to pay the appropriate postage charges and for safety we recommend you use a recorded delivery service where you will be provided with a proof of postage and a tracking number. The goods are your responsibility until we receive them. We cannot accept liability for goods that get lost or damaged in transit back to us.
We will email you when we receive the goods, and will refund/exchange the goods within 5 working days of the goods being received at our warehouse.
La Galerie D’Art
Unit 3 Brantfell Place
Bowness on Windermere
For any other returns queries or advice please contact us at email@example.com
Parcelforce 24h or 48h service
We usually use Parcelforce and this is a 24h or 48h service. Please note, this does not include Saturday or Sunday delivery. The dispatch date depends on the stock availability which could take up to 14 days.
Unfortunately, this service does not support orders addressed to the following postcodes which would be delivered in three to five days :
JE, GY, IM, HS2, PA61-PA75, PA78, ZE2-3, KW16-17, PH30, PH41-PH44.
Need further help?
If you need any information or have any questions about delivery then please get in touch (9am to 5pm Mon-Fri) 015394 44490 alternatively you can e-mail us firstname.lastname@example.org.